Refunds & Cancellations
What to expect if a booking changes or a supplied part needs attention.
The short version
Please contact us as early as possible if you need to reschedule. Special order parts, deposits or cancellation costs will be discussed when the booking is made and confirmed in writing.
3 November 2026
For a specific booking, the written quote and service documentation provide the detail for that vehicle.
Who does this apply to?
What to expect if a booking changes or a supplied part needs attention.
How do I ask a question?
Email performancetuninglab@gmail.com or call +61 8 6319 5247 to discuss a booking or service concern.
Further details
Refunds for unused parts or deposits depend on supplier terms, returnability and work already completed. We explain applicable costs before confirming an order.
Please contact us as early as possible if you need to reschedule. Special order parts, deposits or cancellation costs will be discussed when the booking is made and confirmed in writing.
Refunds for unused parts or deposits depend on supplier terms, returnability and work already completed. We explain applicable costs before confirming an order.
If you have a concern about completed work, contact us promptly with vehicle details. We will inspect the concern and discuss next steps. Your Australian Consumer Law rights remain in place.
Talk to our team
Email performancetuninglab@gmail.com or call +61 8 6319 5247 to discuss a booking or service concern.
Performance Tuning Lab
9 Tryon St, Upper Mount Gravatt QLD 4122
+61 8 6319 5247
performancetuninglab@gmail.com
Useful pages for your visit
Review the service scope and pricing before arranging an inspection.